Skip to main content

Cancelled Transactions

Allows for the manual or automatic cancellation of incomplete, failed, or abandoned transactions.

📌 Purpose​

  • Remove unprocessed or abandoned transactions from the system
  • Ensure transactional data remains clean and compliant

🛑 Common Cancellation Scenarios​

  • Failed compliance review
  • Payment timeout
  • Customer abandonment
  • Duplicate transaction entries

1. Click "Amount"

When user clicks "details" it allows user performfurther operation on the transaction 2. Click "Reasons"

Transaction Status Details​

1.0 — Shows the current status of the transaction within HelloMe’s system.
2.0 — Displays the status on the payment partner’s end.
3.0 — Indicates the reason for cancellation, if the transaction was stopped or rejected.
4.0 — Allows the user to accept the transaction, which updates its status to "Processing".
5.0 — Completing step 4.0 requires admin password authorization.